Returns & Refunds Policy

This page explains how to return or exchange something you bought from us, and when your money reaches you. It applies to purchases made directly through this store.

At a glance

• Return window: [30] days from the delivery date
• Return shipping: [free with a prepaid label / paid by you]
• Restocking fee: [none]
• Refund method: back to the original payment method
• We process refunds within: [3] business days of receiving your parcel
• Your bank then takes: a further 5–10 business days
• Exchanges: [free, subject to stock]

Return window

You have [30] calendar days from the date your order is delivered to request a return. The delivery date is the one recorded by the carrier on your tracking.

Condition of returned items

• Unworn, unwashed and unaltered
• With all original tags attached, including any hygiene seal
• Free of makeup, deodorant, fragrance, pet hair and smoke odour
• Complete, where the item was sold as a set

Items we cannot accept

For hygiene reasons these are not returnable once the hygiene seal is removed or the item has been worn: [underwear, briefs, shapewear, bras where the hygiene sticker has been removed, swimwear where the liner has been removed, hosiery once opened, earrings].

Also excluded: [gift cards, personalised or altered items, items clearly marked Final sale at the time of purchase, free promotional gifts].

Final sale items are labelled as such before you buy — on the product page, in your bag and on your order confirmation. If an item was not labelled final sale when you ordered, the standard policy applies.

How to start a return

• Go to My Account → Orders, or use the returns link in your order confirmation email. Guest orders can start a return with the order number and the email address used.
• Select the items and a reason. The reason helps us fix sizing and quality problems; it never affects whether the return is accepted.
• Choose Refund or Exchange.
• We email you a return label within [1] business day.
• Hand the parcel to the carrier and keep the drop-off receipt until your refund lands.

Refunds

Refunds always go back to the original payment method. We process them within [3] business days of your parcel arriving with us. Your payment provider then takes a further 5–10 business days to post the refund to your statement — that part is outside our control.

You are refunded the price you paid plus any sales tax on the returned items. Original shipping charges are refunded when you return every item in an order, or when the item was faulty, damaged or not what you ordered.

Where a discount applied, the refund reflects what you actually paid. If returning an item takes the order below a promotional threshold such as free shipping, that benefit is removed and the amount is deducted. We show this before you confirm the return.

Exchanges

Exchanges for a different size or colour of the same item are [free]. We reserve your replacement for [14] days while your return is in transit. If your size sells out before your parcel reaches us, we email you and refund instead.

Faulty, damaged or wrong items

Tell us within [7] days of delivery and send a photograph. We will replace the item at no cost or refund you in full including all shipping charges, whichever you prefer, and we cover the return postage. We never charge a restocking or handling fee in these cases.

Cancelling an order

You can cancel free of charge before your order is dispatched. Orders normally leave within [1] business day. Once a parcel is with the carrier, wait for delivery and start a return.

Late or missing refunds

If we have confirmed a refund and more than 10 business days have passed, check the statement for the card used, then contact your bank — pending refunds are often visible to them before they are to you. If it is still missing, email us and we will send the acquirer reference number for your bank to trace.

Your statutory rights

This policy sits on top of the rights you have under applicable consumer law, including any right to a remedy where goods are not as described or not of satisfactory quality. Nothing here limits those rights.

Contact us

Audrey usa, 360 E 1st St, Tustin, CA 92780
[support@yourdomain.com] · 415-623-0946 · [Mon–Fri, 9am–6pm ET]