Frequently Asked Questions

The questions we are asked most. If yours is not here, email us — we reply within [one business day].

Orders & shipping

When will my order ship? Orders placed before [2pm ET] on a business day usually ship the same day. You get a tracking email as soon as the carrier scans the parcel.

How much is shipping? [State your rates and threshold.] Full detail is on the Shipping Policy page.

Can I change my delivery address? Only while the order still shows as Processing. Email us with your order number straight away.

Tracking says delivered but I have nothing. Check with neighbours and allow 48 hours — carriers sometimes scan early. Still missing? Contact us within [14 days] of the delivery scan.

Returns & refunds

How long do I have? [30] calendar days from the delivery date.

Do I pay return shipping? [State your policy.]

When will I get my money back? We process the refund within [3] business days of your parcel arriving. Your bank then takes a further 5–10 business days. That second part is outside our control.

Can I return underwear or a bra? Yes, as long as the hygiene seal is still attached. Try it on over your own underwear with the seal in place. Once the seal is removed the item is no longer returnable.

Sizing & fit

How do I find my size? Every product page has a size guide with body measurements per size, plus a fit note saying how that specific piece sits. Measure yourself rather than relying on the size you usually wear.

What if I am between sizes? The fit note on each product tells you which way to go. When in doubt, order both and return one.

Payment

What can I pay with? [List only what you genuinely accept.]

Is my card safe? Card details are captured directly by [your payment processor] and never reach our servers.

What will the charge look like? It appears as [YOUR STATEMENT DESCRIPTOR]. It is a single one-time charge.

Account, email & SMS

Do I need an account to order? No. You can check out as a guest and track your order with the order number and email address.

How do I stop marketing texts? Reply STOP to any message, or untick the box under My Account → Email & SMS preferences. Order and delivery notifications continue for orders you have placed.

How do I delete my account and data? Email support@example.com. We respond within 45 days and tell you exactly what we had to keep for tax purposes and why.