Shipping Policy

Where we ship, what it costs, how long it takes and what happens when something goes wrong in transit.

Rates & delivery times

All times are business days after dispatch and exclude weekends and public holidays. Estimates come from the carrier and are not guaranteed delivery dates.

• Standard: [$8.00, free over $150] — [2–5] business days
• Express: [$18.00] — [1–2] business days
• International: calculated at checkout — [7–16] business days

The exact cost for your address is shown in your bag and again at checkout, before you enter any payment details.

Processing time

Orders placed before [2pm ET] on a business day are usually dispatched the same day. Orders placed later, at a weekend or on a public holiday go out the next business day. During sale periods processing can take up to [3] business days; we post a notice at the top of every page when that is the case.

Where we ship

We ship to [all 50 US states, Washington DC and the following international destinations]. We [do not] ship to PO boxes on express service and [cannot] ship to freight forwarders.

Tracking your order

You receive a tracking number by email as soon as the carrier scans your parcel. Tracking can take up to 24 hours to show movement. You can also see live status under My Account → Orders.

Lost, stolen or damaged parcels

If tracking shows delivered but you do not have the parcel, check with neighbours and allow 48 hours — carriers occasionally scan early. If it is still missing, contact us within [14] days of the delivery scan and we will investigate and replace or refund.

For damage in transit, photograph the packaging and the item and email us within [7] days of delivery. We replace or refund in full including shipping, and never ask you to pay to return a damaged item.

Title and risk of loss pass to you when the carrier delivers the parcel to the address you gave. The protections above are ours voluntarily and go beyond that baseline.

Duties & import taxes

International orders may attract import duties, taxes and customs handling fees on arrival. These are set by the destination country, are not included in the price you pay us, and are your responsibility as the importer of record.

Address accuracy

Please check your delivery address before paying. Changes are only possible while the order still shows as Processing. Where a parcel is returned to us because the address was wrong, we refund the merchandise value but not the original shipping cost.

Sales tax

Sales tax is calculated at checkout from your delivery address and shown as a separate line before you pay. Clothing is exempt or partially exempt in some states; where that applies it is reflected automatically.