SMS Terms & Conditions

These terms govern the Audrey usa text message programs. Read them before you opt in.

Our text programs

We run two separate programs. They are opted into separately and stopping one does not stop the other.

• Order notifications — confirmation, dispatch, delivery and return updates. Consent is given when you enter a mobile number at checkout for delivery updates.
• Marketing — new arrivals, restock alerts, sale notice, bag reminders. Requires separate express written consent.

How you join, and consent

By checking the marketing text box or texting our keyword, you agree to receive recurring automated marketing text messages from Audrey usa at the mobile number you provide, including messages sent using an automatic telephone dialing system. You confirm you are the subscriber or customary user of that number and are authorised to consent.

The consent box is never pre-ticked, is never bundled with agreement to our other terms, and is presented separately from the checkout submit button.

Consent is not a condition of purchase

Consent to receive marketing text messages is not a condition of purchasing any goods or services. You can order, use your account, contact support and return items without ever opting in, and opting out later does not affect your orders, your pricing or your access to support.

Message frequency

Message frequency varies. Marketing messages are typically sent [4–8] times per month, and more often during major sale periods. Order notifications are sent as events happen and are not counted against that figure.

Message & data rates

Message and data rates may apply. Any charges come from your mobile carrier under your own plan, not from us.

How to stop

You may revoke consent at any time, by any reasonable method. The quickest is to reply STOP to any message from us. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT are also recognised. You will receive one final confirmation message and then no further marketing messages from that program.

Requests made another way — by email, by phone, through your account or to a member of our support team — are honoured equally. We process every opt-out as soon as practicable and in any case within 10 business days.

Opting out of marketing texts does not stop order and delivery notifications for orders you have placed, and does not unsubscribe you from marketing email.

How to get help

Reply HELP to any message for program information and our contact details, or email [support@yourdomain.com] or call 415-623-0946.

Changing your number

If you give up or change your mobile number, tell us before you do. Numbers are reassigned to new people, and you agree to notify us so we do not keep texting a number that is no longer yours.

Carriers & delivery

Our programs are supported on the major US carriers and most regional carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Age requirement

You must be at least 18 years old and a resident of the United States to opt in to marketing text messages.

Privacy

Your mobile number is handled as set out in our Privacy Policy. We do not sell your mobile number, and we do not share it with third parties for their own marketing. We share it only with the messaging providers who send messages on our behalf, under contract and for that purpose alone.

Changes to these terms

We may update these terms. The version in force is the one published here with the date at the top. Where a change materially affects your rights, we will notify enrolled subscribers before it takes effect.